RED OCTOBER GAMES RETURNS POLICY

We hope that you enjoy the purchases you make from Red October Games.

However, if you wish to return an item, you may do so in accordance with your

statutory rights or in accordance with this Returns Policy.

How to Return an Item 

As an alternative to the return options provided by your statutory rights, customers

may return items purchased from Red October Games under this Returns Policy in

accordance with the following terms:

1. Returns made under this Returns Policy must be made within 30 days of

purchase, in the case of items purchased in-person (e.g. from a store, at a

market, or from a sales representative), or within 14 days of delivery of an

item, in the case of items purchased remotely (e.g. via our website or a mobile

app).

2. Items to be returned must:

a. Unopened in original packaging.

b. Accompanied by an order number or receipt.

3. To start the returns process, you should email us

at admin@redoctobergames.co.uk requesting a return in accordance with this

Returns Policy. Include your name, identification of your order (e.g. an order

number), and details of the item(s) you want to return.  

Entitlement to a Refund

When a return is made following the requirements and procedures set out in this

Returns Policy, a customer is entitled to a full refund of the price you paid for the

item(s): 

1. Taking into account any discounts that were applied at the time of purchase.

2. Exclusive of any shipping costs paid.

Processing Returns

Once we have received an item you wish to return:  

1. We will check the item you have returned within, wherever

possible, 10 days. We may be able to check items returned in-store

immediately.

2. If we confirm that the item and your returns procedure comply with the

requirements set out in this Returns Policy: 

a. We will let you know that your return has been received and accepted. 

b. You will receive a refund via your original payment method, usually

within 5 days of a return being accepted. Or, if an exchange is available

and agreed to instead, your new item will be given to you or delivered

to you within our usual delivery timeframes.

3. If the item returned or your returns procedure does not comply with the

requirements set out in this Returns Policy:

a. We will let you know why your return has not been accepted. 

b. We may offer a reduced refund (e.g. if an item is returned damaged).

c. You will have the option to take the item back (note that you may be

required to pay for shipping if necessary).

Exchanges

If you wish to exchange an item purchased for another item (e.g. the same product in

a different size or colour), you should return the purchased item as usual (i.e. as set

out above) and, during the returns process, indicate your wish to exchange your item

for a new item and specify exactly which item you wish to exchange for. Then: 

1. If the requested exchange is possible, we will send or give the new item to

you once the item being returned has been received.

2. If the requested exchange is not possible (e.g. because the requested item is

not in stock or has a different price), we will inform you of this and provide a

refund instead. You may then choose to purchase an alternative item from us

by starting a new purchase.

Statutory Rights 

The returns process provided under this Returns Policy is provided in addition

to customers’ statutory rights and this Returns Policy does not diminish these

statutory rights in any way - it simply provides our customers with an additional

returns option.

A customer has a statutory right to a refund in certain circumstances. For example,

you may have a right to a refund if a product is not of satisfactory quality or not fit for

purpose. Or, if you’re a consumer, you may have a right to simply change your mind

and cancel your order in certain circumstances (i.e. your cancellation rights). 

Exactly which rights apply to your situation will depend on the circumstances of your

purchase. For example, whether you purchased as a consumer or a business;

whether you purchased online or in-store; and whether you purchased digital content

or other items. For more information on your rights in relation to your purchase:

1. See the Terms and Conditions that cover your purchase. You will have been

shown or given these during the purchase process. Alternatively, find our

Terms and Conditions online here: https://www.redoctobergames.com/terms-

of-sale.

2. You can contact us at admin@redoctobergames.co.uk to request a copy of

the relevant Terms and Conditions, to ask which of our Terms and Conditions

are applicable to your purchase, or to request more information about your

rights.